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Our Services

Delaney Hardware offers a wide variety of services. We are continually striving to meet and exceed the needs of our customers.

Advertising Tools:
We offer several Advertising Tools to help you promote Delaney Hardware family of products:

  • Product Brochures – Full size color brochures are available for all of our product lines. We also have Tri-fold brochures available for statement stuffers and handouts.
  • Product Displays – We have a variety of solutions for your display needs. We offer one, two, and three hole Display Blocks, allowing you to show the complete functioning lock. We also offer Display Boards. This popular display lets you show multiple styles and finishes of dummy locks, hardware, hinges, and bath accessories. We can custom design showroom displays to meet your budget and your needs.
  • Product Headers – We have 48" Header Boards for EZ SET and/or Callan Locks. Dress up your end cap displays with this attractive signage.
  • Trade Show Booth – Delaney Hardware attends industry Trade Shows increasing consumer and builder awareness of our Delaney family of products, including DELANEY Designer Series, PRIVEX Digital Locksets, EZSET by Delaney, CALLAN & CALLAN2, DELANEY Bath Accessories, Trim Hardware & Hinges, and Black Iron Hardware.

Customer Training Program:
We offer complete and customized training for all our customers. Sales Professionals are available to visit your site for Product Knowledge Meetings, Keying Training, or Sales Presentations. We can also arrange for you or your employees to participate in On-Site Training here at our facility. DELANEY University is designed to provide in-depth training in Product Knowledge, Keying, and Marketing. Whether are your office or ours, we make sure that your staff is equipped with the knowledge and tools that they need to sell and promote our products.

Customer Service:
When you call Delaney Hardware, your needs will be met by a member of our professional Customer Service and Inside Sales staff.
Our representatives are on hand to answer all of your questions regarding lead times, order inquiries, tracking information, billing questions, product specifications, catalog and literature requests, product availability, job specifications, and keying requirements.
We welcome your orders via phone, fax, or e-mail and will gladly fax you an order confirmation.
We also have field representatives available to help you with your in-store needs, as well as attend Sales Meetings and Contractor Events.

Custom Keying:
Our In-House Keying Department is staffed by highly trained Keying Technicians. This allows us to offer locks custom keyed to your job specifications. In addition our lead times range from within 24 hours to 7 days. We have the following keying capabilities:

  • KD – Keyed Different (locks keyed to different unit key numbers)
  • KA – Keyed Alike (locks keyed to the same unit key number)
  • MK – Master Keyed (locks can be keyed to different unit key numbers while having a Master Key that will also open each unit. Master Keys have permanent unit access.)
  • CK – Construction Keyed (locks can be keyed to different unit key numbers while having a Construction Key that will also open each unit. Construction Keys are voided when the unit keys are used)
  • MCK – Master Construction Keyed (locks can be keyed to different unit keys while having a Master Key and a Construction Key that will also open each unit. Master Keys have permanent unit access. Construction Keys are voided when the unit keys are used.)
  • GMK/GMCK – Grand Master and Grand Master Construction Keyed (locks can be keyed as above with multiple Master Keys under one Grand Master Key. Locks can also be Construction Keyed within this system.)
  • COMMON – Common Keying (allows multiple unit keys to open one common lock. This lock can also be Master and/or Construction Keyed.)

Keying Instructions:
Click below for online Keying Instructions for either EZ SET or CALLAN. Please keep in mind that these instructions are intended for individuals who are familiar with our products and/or keying terminology. As always, our Customer Service staff is trained to assist you over the phone if you experience any difficulty during this process. We also invite you to view our How To Videos for further keying instruction.

EZ SET Keying Instructions
CALLAN Keying Instructions

Multi-Family Keying:
Let Delaney Hardware take the hassle out of Multi-Family orders. Our In-House Keying Department is equipped to manage your apartments jobs, large or small. We also do custom keying for Assisted Living projects as well as Student Housing Centers. We keep Job Files secured for each job, allowing you to track order information, while in progress and after the job is completed. We offer a Key Cabinet program that includes tagging all unit keys with numbered tags, as well as logging all information in a handy cross-reference manual. You will find our turn around time on large jobs to be one of our greatest services. Call us today to quote your next Multi-Family project.

Order Form:
Delaney customers may take advantage of our printable Order Form. Please feel free to fax your orders to 770-844-8658 or email them to orders@delaneyinc.com. Please be sure to include all pertinent information, such as: Bill To, Ship To, Purchase Order, Job Name (if available), and any other special instructions.

Order Tracking:
Delaney Customers may track UPS shipments by using either the UPS assigned tracking number (available from your Customer Service Representative). Tracking numbers are available the morning after ship date. Please click on the UPS Website link below to track a shipment.

http://www.ups.com/WebTracking/track?loc=en_US

Shipping Information:
In-stock Orders placed by 3:00 pm EST ship the same day from our Cumming, Georgia warehouse.

*Take a look at the 2011 UPS Holiday Shipping Schedule

Time in Transit Guides:
See website links below for either UPS or Southeastern Freightlines for Time in Transit Guides. For UPS Shipments, click on the UPS Website link below and enter the following Origin Zip Code.

Cumming, GA Warehouse Origin Zip Code 30040
http://www.ups.com/maps/results

For SOUTHEASTERN FREIGHTLINES Shipments, click on the Southeastern website link below for Time in Transit from the Cumming Warehouse.

http://www.sefl.com/vspdfdocs/ATLtm.pdf